The UK equivalent does NOT equal the size I ordered. This information may not suitable for all the products from the same category/series. Customer service was okay. 2. I contacted customer services who keep giving me the same answer that they are looking into it. It then arrived, and iwas AGAIN a faulty one. They sell cutting-edge fashion and offer a wide variety of fashion-related content, making ASOS.com the hub of … I reordered in a smaller size.Avoid...no longer accepting valid returnsI've shopped with Asos and been a premier member for years. Required fields are marked * Giv mig besked om nye kommentarer på email. In my bag Asos ... Leave a Reply Cancel reply. Rubbish, inconvenient, cheap and nasty.Poor customer service, but clothes are amazingVery bad customer service I returned a parcel using Hermes and they gave me a useless proof of posting with an 8 digit number that meant nothing, e mailed ASOS for weeks sent them photos of proof but they said they needed tracking number on the parcel, well anybody that’s returned using Hermes knows you don’t get to see that and you would think proof of return was enough as that’s what they tell you, they past it on to me to take up with Hermes but they can’t be contacted so I gave up in the end as I’d had enough so got no refund beware with ASOS return anything via post office that way you get a tracking number and they can’t dispute it like they do with Hermes.© 2020 Trustpilot A/S. Ordered a pair of earrings and received NOTHING in the package (which is very weird) needed the earrings for today.Be VERY careful about returning items and making sure they are correctly credited back to your credit card.Awful customer service. I will not use ASOS again!Usually I am very happy with the services that Asos deliver, but lately the customer service was disappointing.Great fashion. Will order there again!When returning a parcel to ASOS, the courier company lost my parcel. I made a fairly large order and Hermes their courier failed to attempt my delivery! I am beyond annoyed. Press and hold the Power button for 40 seconds. 1. However, that said, up until now, I have not had to deal with returns, refunds or suchlike, and from reading these reviews, this seems to be the biggest problem within their customer service operations. Placed an order and never recieved an email confirmation. I couldn’t be more happier with there customer service and will be continuing to use them. I believe you’re scamming me not me scamming you for returning items which I have a right to do I've orderd a jacket, and even though i've let them know it's faulty, they asked me to order it again. Do you agree with ASOS’s 4-star rating? That is $37.40 (duty plus return shipment payment) on top of what I paid for item and original shipping. DisgustingI had 2 returned items missing from my refund. Maybe you should actually show on your website how your clothes ACTUALLY fits And not photoshopping it and I wouldn’t have to return anything. Contacted ASOS via online chat and my remaining refund was processed within 5min. All rights reserved.I purchased the Next Day Delivery for a year, I have never ever received a parcel the next day. I ordered the wrong size and Olivia was able to help guide me on the steps to take to get the right size. WTH? If you choose to contact us on live chat, please wait until the chat has started to send us a photo of your Student ID card - you'll see the paperclip image appear once the chat has opened. Get 20% OFF at ASOS valid for a limited time only with the below coupon code at www.asos.com.. ASOS is a global fashion destination for 20-somethings. FabSo, yesterday I received a msg from ASOS saying that my return had been received. If you have any questions about the content, please contact the above product vendor directly. I made an order which Hermes failed to deliver as it was damaged in some way. They are absolutely sized incorrectly. Also, very environmentally detrimental.Customer service is useless... keep making me wait for refund for 3 months now.... everytime I call them they keep saying to wait another 11 days for refund to be processed and I’m not receiving it anyway.... really disappointed I used to shop a lot from ASOS .... but I don’t think I will ever order anything from them againTheir customer service is disappointing. If asos.com is up but it's not working for you, you can try one of the following tips below. 10/10 My delivery went to my office address which is closed due to COVID and is very far from me. (I have no way of contacting herms I’ve tried multiple times) ... they even suggested I make the order again... what a joke! Refresh your browser. After sending them off I received them a little while later ‘they didn’t meet requirements for refund due to being worn’ .... 1 full day at work he had worn these for and for around 2 hours the next before he noticed the stitching. Some of the screen shots and operations could be different from the software versions. :)They were able to change my returns method after hermes failed to collect my order from meI approached ASOS on twitter and Facebook 3 weeks ago to ask for help with a gift card where the sticker had taken the PIN off with it. They've asked me to order it again, from a different link. I’ve often shopped with Asos, I live in Italy, and I have never had issues of any kind. I'm still awaiting a response from the courier provider after 48 hours and after contacting asos themselves they now too have to raise an investigation and wait a further 48 hours for a response.Sent me the wrong parcel sent it back the next day they’re saying it’s now damaged so they’ll refuse a refund so I’m now having to dispute itVery poor company.

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