Have you had a flood or a burst pipe? United Utilities consumer website for water and wastewater services in the North West of England - manage your account online, pay your bill, move home, supply a water meter reading as well as finding out about your water supply and quality Flooding Burst water pipe? If the blockage is within your own private drains, unfortunately we can't clear it for you, but we'll try to offer advice on how you can sort the problem. LOG IN / REGISTER Corporate About us Building and developing Business. Leaks in your home . Responsibility. We're committed to running our business in a responsible way . If your water's coming out of your taps with less force than usual, it could be a pressure problem, If your home, garden or local roads have flooded, try not to worry - help is at hand, If a pipe in your home has burst, it's best to act quickly to keep damage to a minimum, Spotted a leak in the road or a public footpath? My Account. We’re happy to help get the problem sorted, and the quickest way is to call us on 0345 672 3723, or chat to us online between 9am and 8pm by clicking on the orange Live Chat box on the right. I have a blockage in my sewer. By continuing to browse our website, you are agreeing to our cookies. Low pressure? If you've got a problem with your water or wastewater, we might already be aware of it and we'll keep you posted with updates below. Why doesn't United Utilities know where all the leaks are? Flooding Burst water pipe? You are responsible for the maintenance of this pipe however, if you find a leak on this pipe we may be able to repair it under the terms of our private leak investigation scheme (PDF 659 KB opens in a new window). If you spot a broken or open manhole, fire hydrants, water meter box, valve or stop tap cover - let us know and we'll do what we can to get it fixed. Our need a plumber page will help you find a plumber you can trust. As soon as we know about a leak we can sort it! Low pressure? If not, please give us a ring on 0345 672 3723 - we're here 24/7 on that number if you have an emergency. We use cookies on our website. Underground pipes can leak and burst anywhere and even though we're doing all we can to prevent leaks and get them fixed quickly, they can be difficult to find, so we really appreciate your extra help. Is something wrong with your water pressure? When you're on the go from morning to night, it's a great way to help life flow smoothly. If it does, we'll clear it for free and try to investigate the cause of the blockage. If it’s our responsibility (or we’re not sure), we’ll send one of our engineers out to have a look. We’ll be able to advise you on what to do next. Find out more about our cookies | Close. We’re happy to help get the problem sorted, and the quickest way is to call us on 0345 672 3723, or chat to us online between 9am and 8pm by clicking on the orange Live Chat box on the right. By continuing to browse our website, you are agreeing to our cookies. It's usually simple to identify a leak, it's often clear water which can be trickling or gushing from the ground. We're doing all we can to prevent leaks, but if you see one in the road or footpath, please report it. I have a blockage in my sewer. Water lying over a drain after it's been pouring down, probably isn't a leak, if you're not sure, let us know about it. Need a plumber? Blocked pipes can stop used water draining away, which can be messy and smelly, so you'll need to get it sorted fast. Report a Leak Form Leak tracking process Search; LOG IN / REGISTER. When we come out to look at the blockage, we'll confirm if the blocked pipework belongs to us. Avoid a blockage by only flushing the three ps - pee, poo and (toilet) paper! Yes - all the pipework within the boundary of your property is your responsibility to maintain... We may have to arrange an alternative water supply to customers... Haweswater HouseLingley Mere Business ParkLingley Green AvenueGreat SankeyWarringtonWA5 3LP, Registered in England and WalesCompany number 6559020. United Utilities. We use cookies on our website. We're doing all we can to prevent leaks, but if you see one in the road or footpath, please report it. Report a leak Toggle sub menu. Please can you come and fix it? If you’re still unsure, don’t worry. Toggle sub menu. CW11, Sandbach 474372 Last updated Mon, 28th Sep at 12:32PM Does your tap water taste or smell different? Important information for current and new suppliers to United Utilities. If you think you may have a leak in your home, our step-by-step guide (PDF 140 KB opens in a new window) will help you locate it. Our mobile app is the quick, easy way to send a water meter reading, pay your bill and report a leak - wherever you are. We use cookies on our website. If you see it, we'll stop it, We're so grateful to our customers acting as 'leak spotters', as soon as it's reported to us, we're on it.

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