When you are learning everyone is happy to help you. Ordered a shed roof kit. Went in again today and was aware issues with the website, but did not expect to be spoken to in the way I was. If the item isnt in stock you get a text the day after when it is.Good prices, products and serviceI use the Rochdale branch and cant fault the staff. No point having a store in my area if that is the way screwfix are operating.Go elsewhere. I am a tradesperson and rely on goods to be delivered when they promise to deliver them!Next day Screwfix means next day when i have bought more materials for the free next day delivery! As I can’t imagine ordering from Screwfix again, I suppose it’s not worth having anyway. We need your email address to verify that your review is genuine. Theft & Misleading Customer coupled with Bad Customer Service from Screwfix Unit 1 Edmonton Trade Park. 2 days later, Not only did it not arrive but it's now Mon. Screwfix has a consumer rating of 4.22 stars from 9 reviews indicating that most consumers are generally satisfied with their purchases. "This was an expensive purchase and the self drive unit is now locked on permanently - bit dangerous to be honest.I've now located the problem - a pressure spring is missing - presumably broken and then fallen off.So now I have an expensive mower that's unusable in a safe manner due to a simple component not being available.Wish I'd known of this situation before I purchased.I'll never purchase a Titan product from Screwfix again - buyers beware. Avoid unless you going into the store to pick up but if you do it most likely will be out of stock. nonsense. We have adapted our proposition, in line with government advice to allow us to continue to serve our customers, many whom play a critical role in keeping communities warm, safe and with power. A free inside look at company reviews and salaries posted anonymously by employees. I am sorry to read of your disappointment with your recent experience. Called customer service who said it is not possible to ammend the collection store or refund, I would have to make a new order then call back for refund. Screwfix needs to learn tradespeople are your bread and butter not a random customer that only might buy something once a month and get treated better! I quite like Screwfix and the fact that as a very elderly couple we can get items delivered to our door. The fitter had gone after trousering his fee and I was left with copius apologies from Screwfix but no compensation (to date). Read about their experiences and share your own! You do hear about people creating fake accounts. They were delivered days after they were due following a number of calls and emails. Get the feeling they are blaming covid but it's really poor service. I received confirmation of a refund the same day. If you are going to spend money with these then know they will ignore and try to keep your money instead of processing a large refund. Since then it’s been nothing but ignorance and blatant lack of customer service. If they have to order it in, it might take a day. As the plumber was already onsite, we said we could live with the least damaged one so he could get on and fit it. Bought an Erbauer mitre saw from Screwfix last week, what they sent me was a dangerously unusable device and an absolute disgrace also, is that I have had no reply from them after contacting them by email twice. Numerous Poor Experiences. Screwfix Hastings is rubbish. Because Screwfix keeps asking for photo ID whereas Toolstation never does.I find this very intrusive! Order placed for online collection, was not made clear till after payment that most items were not available same day at my local store. It was to check if an order was ready for collection as no notification had come through and I had been advised at the time of order it would be ready on Friday. I have been working at Screwfix full-time. Every balanced review I have submitted to date has been rejected. I know it’s not the most stimulating of jobs but show some respect for your work. Anyway, I’ve worked throughout the whole of lockdown and yes, … We’re in this together! You will be contacted by email to verify your review. Long service rewards. I am sorry to read of the issues you have encountered with your recent order. Learn how to enable cookies. Won’t be buying any equipment from them as Tool Station and Machine Mart offer a better customer service.I have spoken directly to your "Customer Services" who were very dismissive of my comments and were not at all interested in my comments. . Trade people have struggled though like everyone else but Screwfix seems to be focused on profit over customer service. I am sorry to read of your disappointment. Never a problem with them, and they've nailed the covid balance of precautions versus speed and efficiency. spoke to them numerous times and was promised it was being made a priority bla bla bla. This review was left on their website but not visible to customers. I still haven’t received my ‘refund’, and still don’t have a clue when or if I will be getting it.

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