Received an update this afternoon that said they have rolled back their changes while they search for root cause. Those users will need to log into the 365 portal now to complete the setup as it's specific to them. If the issue just happens to the test accounts? I entered my normal password, it would hang for a while on "We're getting things ready" before erroring out again. Basically just add a DWORD and close and re-open outlook (no need to reboot) and outlook will automatically authenticate without having to enter another password. After setting up MFA for my test account, when I first configured my account in Outlook, I was prompted to enter a verification code. One thing in common with the loop inside of outlook is people were on windows 10 but older version that 1803. Press question mark to learn the rest of the keyboard shortcuts, Sr. Shitpost Engineer II: Electric Boogaloo. Clear cached credentials on the computer from the registry. 1 year ago. If so, then your reply makes sense as I'd have no other option but to use an app password. Here's that screen with my email removed: When using the above wizard, with an app password I added, it was ultimately successful in connecting when the normal Outlook wizard was not. We are having a similar issue. In these situations, a user will be prompted to authenticate (including Duo MFA) less often, however they will still be prompted at least during the initial joining process. I am also having issues with my o365 accounts but only for 2fa and app passwords. You can also delete all their app passwords at this level if you want, and even force them to use MFA. Logged out of Office apps cleared credential manager, disconnected the Office 365 account from Windows 10 and deleted the "identity" registry key. So I know the computer can connect via MFA, it's just Outlook 2016 that is not for some reason. Log into your 365 admin portal as an admin user: https://portal.office.com/adminportal/home#/homepage, Click one of your users, doesn't matter which one. MS gives out a solution of killing off modern auth via registry temporarily, which isn't the best IMO and needs to be changed back later. I'm not seeing something like that. So my guess was Outlook wasnt prompting me for MFA for what ever reason. of hilarious (in a please punch me in the face kind of way) if Outlook on Mac works fine, which it obviously did, but the Windows system needs this much effort just to get the software working on MS' preferred platform. Pretty much all my users are on 1809 or the one right before it, so it's not linked to that for us. https://support.office.com/en-us/article/sign-in-to-office-365-with-2-step-verification-2b856342-170a-438e-9a4f-3c092394d3cb. 3. After about 5 loops, I simply rebooted, issue went away. So, that tells me our 365 subscription type is fine for MFA, as is the process for enabling MFA on a per-user basis, or Hi, This worked for me but caused another issue with OneDrive - And I'll post the solution as soon as I find the page again because I just posted the wrong thing a second ago. In the MFA deployment guide, click on the server settings and then you can see the screen as I provided above. on to your next suggestions. Pick the ones you want, then set MFA to enabled. Thanks for marking this as the answer. We have about 25 users who are stuck getting credential prompts in Outlook. Disabled MFA (Still got prompts) Changed password. One device left to test; a Win10 Pro w/Office 365 local install. Immediately [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity]"DisableADALatopWAMOverride"=dword:00000001. Hopefully it works for others. Hope this might be true for other people. We did 4 upgrades this afternoon and once we logged in it all started to work again. It's still available in google cache https://webcache.googleusercontent.com/search?q=cache:Ibb2shRVaHYJ:https://support.microsoft.com/en-us/help/4025962/can-t-sign-in-after-update-to-office-2016-build-16-0-7967-on-windows-1+&cd=1&hl=ru&ct=clnk&gl=ru Beware of what you say! However, if MFA is supported, as Iry Chen MSFT stated yesterday, why would I need to use an app password? side. for MFA and non-MFA: [Option 1, for 365 admin accounts that do not yet have MFA enabled], [Option 2, for 365 admin accounts that have MFA enabled]. How satisfied are you with this response? I thought it was a coincidence until another client reported the issue, and it was just one was from 2 seperate companies that were affected.. both users did have the office365 office suite. This article contains information about a new authentication framework for Microsoft Office 2016. version of your test Outlook client. I of course don't want to have an app password floating around though, so I removed it, the profile and then moved Run the install; it will create an icon on your desktop for launching the MFA-enabled PowerShell. Okay I got this working across all my platforms now. Sure enough, EX152471 is the new advisory for the same issue. Click “Windows Credentials” > “Generic Credentials”. 2. I'm using exclusively TOTP-based second factor, i.e. How about other users enabled MFA in your organization? You can follow the question or vote as helpful, but you cannot reply to this thread. Yes, everyone is. In the upper-right corner of the Office 2016 app, click your name, and then click Switch Account. Great! I attempted to start outlook at that point, created a new profile, gave it the address and it asked for a password, suggesting it talked to 365 successfully, but it was the normal password dialog, not the We had issues up until around 12pm PST today. https://support.microsoft.com/en-my/help/4025962/can-t-sign-in-after-update-to-office-2016-build-16-0-7967-on-windows-1, https://support.microsoft.com/en-us/help/4347010/error-code-0x8004deb4-when-signing-in-to-onedrive-for-business, https://office365.uservoice.com/forums/264636-general/suggestions/32694751-outlook-is-not-syncing-and-giving-a-need-password, https://webcache.googleusercontent.com/search?q=cache:Ibb2shRVaHYJ:https://support.microsoft.com/en-us/help/4025962/can-t-sign-in-after-update-to-office-2016-build-16-0-7967-on-windows-1+&cd=1&hl=ru&ct=clnk&gl=ru, https://support.microsoft.com/en-my/help/4025962/can-t-sign-in-after-update-to-office-2016-build-16-0-7967-on-windows. Launch Outlook and I was prompted for my MFA credentials and which I authenticated via my phone and I was in.

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